SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries within his first year on the job.

The Belk department store chain is experiencing ... On Belk's Facebook page, customers posted about not being able to reach customer service. According to the media reports, all Belk stores ...

CHICAGO, IL (GLOBE NEWSWIRE) — Otus, a leading provider of K-12 student data and assessment solutions, has been awarded a prestigious Gold Stevie® Award in the category of Customer Service Department ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... and the Elon Musk-helmed Department of Government ...

TORONTO - Rogers Communications Inc. says it has laid off employees from its customer service department amid a shift in customer habits. The Toronto-based company says the cuts affect “a small ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

DANVERS, Mass.--(BUSINESS WIRE)--CCC, a leader in advancing copyright, accelerating knowledge, and powering innovation, has been named a Gold winner for Customer Service Department of the Year in ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer service since the dawn ... and referred him to another department, which ultimately refunded the amount ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and ...

When selecting a bank, customer service is a crucial factor to consider alongside interest rates and account features. Quality customer service can mean 24/7 app access, in-person support ...

Charter said the facility itself will not close, only the customer service department. The positions being cut include customer service billing representatives, facilitators and billing leads.