Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Coca-Cola launched another soda brand in 1993 but just two years later it was quietly pulled from shelves. In a bold 1990s ...

In this webinar two leading communication service providers share how they’re transforming customer communications with ...

Netflix threw "Sesame Street" a line with a streaming deal that offers the children's staple a broad reach while keeping it ...

This paradigm shift took center stage at the Customer Experience Live Show Middle East 2025, the region’s most prestigious CX leadership gathering, where the newly released Customer Experience ...

JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best in the survey for its premium economy and standard economy product. JetBlue's original ...

Why is Christian Science in our name? Our name is about honesty. The Monitor is owned by The Christian Science Church, and we’ve always been transparent about that. The Church publishes the ...

Donald Trump’s critics are enjoying the president’s Sunday night meltdown after he finally saw a portrait of himself that’s been hanging in Colorado’s state capitol building since 2019.

President Donald Trump likes having his name and image on things, but there’s one representation of his likeness that he wanted gone — a portrait that hangs in the Colorado Capitol.

With the Sundance-launched HBO documentary 'Enigma,' director Zackary Drucker shares the stories of Amanda Lear and April Ashley. With “Enigma,” director Zackary Drucker (“The Stroll ...

By Kevin Rutherford The Funeral Portrait ranks at No. 1 on a Billboard chart for the first time, as “Suffocate City,” featuring Ice Nine Kills’ Spencer Charnas, tops the Mainstream Rock ...

MILWAUKEE — Former President Donald Trump credits an immigration chart for saving his life Saturday — as he turned to look at Border Patrol statistics during his rally speech and moved his ...