This disconnect isn’t rare—it’s structural. We’ve built a customer service industry on the promise of care, while optimizing it for efficiency. Companies talk about being “customer ...

The latest news and headlines from Yahoo News. Get breaking news stories and in-depth coverage with videos and photos.

Have top stories from The Daily Pennsylvanian delivered to your inbox every day, Monday through Friday, when Penn classes are in session.

Jake & Jordan break down the drama from the wild mid-week Mets vs. Red Sox series. Plus, the guys check-in on who is in the lead for the end of season awards as we near the one-third mark of the year ...

As it did in Charlotte, Fontana di Vino is moving into another space that’s highly recognizable to diners — this time, in Davidson. Part of the McClatchy Media Network ...