This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

Dave Hayes, Denis McCarthy and Gavin Coakley are the founders of HappyPath Labs, an AI-enabled start-up aiming to provide customer feedback faster, cheaper and more accurately than the traditional ...

We want to hear from you – your feedback matters to us! MiWay has partnered with Experience Advisors (XA) to conduct the semi-annual Customer Satisfaction Survey, available both online and in person.

Built on advanced analytics and artificial intelligence (AI), CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Qualtrics' leading XM for Customer Experience™ suite provides the feedback collection, omni-channel analytics, and recommended actions organizations need to identify and take action on friction ...

Alina Rahman popped into Specsavers on Park Street for a contact lens fitting appointment in July, and following her visit, filled out a customer feedback form that helps Specsavers stores ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Compiling a customer profile can help you understand your ...

Ocado Retail, Boots, and Specsavers were among the winners at this weeks UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. The event marked the 14th ...

Using customer feedback to guide strategy is underrated. It can enhance your understanding of customer needs, preferences, and pain points, and it also plays a vital role in boosting customer ...