How can effective record-keeping and analysis help businesses unlock the hidden value within their consumer conversations?

After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

The restaurant chain incorporated feedback from a range of stakeholders to ensure its customer insights are actionable and ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

“While I understand the need for speed to market and … to meet customer demand, we are talking about at ... Other provisions ...

Chief People Officer Carina Cortez says the HR function at the talent management platform provider is "client zero" for ...

Codehesion has won the 2025 MyBroadband Award for Best Software Development Company. Codehesion is the winner of the 2025 ...

The food delivery firm cuts up to 600 customer support jobs as the company experiences a growth slowdown in the core business ...

Salesforce drives CRM innovation with AI-powered tools like Agentforce, strong financial growth, and market leadership. Read ...

Running an online store isn’t just about selling products—it’s about keeping customers engaged and coming back for more. If your store doesn’t offer a great user experience, people will leave without ...

This purchase order, valued at $8.7 million, is a follow on from a December $4.1 million order, represents the continuation ...