Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Your customer persona should be based on data-driven research. These steps can help you create them.

Companies who host customer advisory boards (CABs) need to create extra value and incentive to get their customers to travel to their in-person meetings.

Creating a successful customer advisory board requires careful planning, customer-driven agendas and strong follow-up to drive meaningful results.

Creating an impactful omnichannel experience for your restaurant requires careful planning, strategic implementation, and a deep understanding of your target audience.

The meetings are a result of reporting by 2 On Your Side that has brought customer concerns about high electric bills and new Smart Meters to the company.

Creating customer-obsessed experiences in B2B A customer-obsessed mindset is no longer the preserve of B2C companies.

Redefining government service: How agencies can create customer-centric experiences In a recent episode of GovExec TV, government and industry experts discuss how they are transforming operations ...

Continue to monitor customer trends. Helping your employees be more customer-centric requires that their individual performance measures reflect your customer-centric corporate goals. This is ...

Zoom IQ was introduced as a “conversation intelligence software” to use Zoom meetings and customer interactions on the phone to predict revenue growth and enhance employee productivity.

Strong customer relationships drive sales, sustainability, and growth, especially in today's economy. Companies that build and maintain excellent customer and client relationships lead the pack, ...