Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

The takeaway? Treat AI like a new department: Hire thoughtfully, set guardrails, measure impact and, yes, celebrate wins at ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

The owners named the business Two Sarcastic Succulents because "succulents are what we consider plants that can live through ...

Motivating a seasonal team is about making employees feel valued, respected, and empowered. A happy team leads to better ...

U.S. companies are using generative AI, raising concerns about data privacy, compliance, and operational risks.

Zoom AI Companion now connects with 16 third-party apps, including ServiceNow, Jira, Asana, Box, and others, to complete tasks and orchestrate agents without leaving ZoomCustom AI Companion add-on is ...

Manitowoc Public Utilities says a rate increase is needed because of rising inflationary and power supply costs.

Prime Day is a prime time to find great offers on tech, and we've trawled thousands of deals to find our favorite bargains.

Shell Aviation, Accenture, and Amex GBT have announced that Avelia is in the process of evolving to an industry solution ...