Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

Motivating a seasonal team is about making employees feel valued, respected, and empowered. A happy team leads to better ...

The owners named the business Two Sarcastic Succulents because "succulents are what we consider plants that can live through most things. You do not need to water them as much as other plants and they ...

Zoom AI Companion now connects with 16 third-party apps, including ServiceNow, Jira, Asana, Box, and others, to complete tasks and orchestrate agents without leaving ZoomCustom AI Companion add-on is ...

U.S. companies are using generative AI, raising concerns about data privacy, compliance, and operational risks.

Prime Day is a prime time to find great offers on tech, and we've trawled thousands of deals to find our favorite bargains.

Manitowoc Public Utilities says a rate increase is needed because of rising inflationary and power supply costs.

Shell Aviation, Accenture, and Amex GBT have announced that Avelia is in the process of evolving to an industry solution ...

Employees may be more prepared to embrace AI in the workplace than business leaders think.  “They are more familiar with AI ...