Knowing how to communicate with your customers is an important skill. Here we go through good ways to help improve your ...

In an era where system reliability underpins success, disruptions can erode customer trust, halt operations, and rack up steep costs. The regular widespread clo ...

Microsoft Research continues to collaborate with the global research community to drive breakthroughs in AI and push ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Historically, we have always leveraged ML for repeatable, predictive patterns in customer experiences, but now, it’s possible to leverage a form of ML even without an entire training dataset.

“Dialpad can now securely scale and support customers using its advanced business communications platform and call center solutions.” As organizations increasingly seek technology that ...

Fawry is enhancing customer interactions with Truecaller's Customer Experience [CX] solution, ensuring secure, verified, and transparent communication. Fawry continues to adopt customer-centric ...

The QKS Group SPARK Matrix provides competitive analysis and ranking of the leading Customer Communication Management (CCM) software vendors. Doxee, with its comprehensive technology and customer ...

USDA is withdrawing the salmonella framework it proposed last summer after years of study, drawing praise from the broiler industry but sparking concern from consumer advocates. In July ...

integrating communications into the core customer success framework should be a priority. Based on what I've seen work, this means: • Including communications leadership in customer strategy dis ...

“For our lowest-priced base systems, where we’re unable to absorb the remaining 10% tariff, ordering is still paused for US customers,” Framework said. Framework has decided to ...

Compucom Delivers Transformational Cost Optimization Compucom’s FLO Framework, comprising a suite of integrated tools, seamlessly integrates with customers’ environments. The insights it ...