And a more accurate customer journey map can guide your marketing to be more strategic, better optimized, and ultimately more effective. Here's how to create a better customer journey map to refine ...

Focusing on customer advocacy can sometimes feel like herding cats rather than creating a perfect work of art, but it’s a ...

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

Broadly speaking, current operating costs for most enterprises can be divided into four categories: business operation ...

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and ...

Customers find themselves interacting with multiple departments across an organization but typically these individual moments are not combined to provide a complete picture of the journey in order to ...

JLG Industries Inc., an Oshkosh Corporation business and global manufacturer of mobile elevating work platforms (MEWPs) and telehandlers, announced the launch of its newly redesigned corporate website ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

The modern customer experience is all about personalization and proactivity. Whatever their age or generation, whatever ...

Optional resolution-based pricing model aligns ROI with multifamily owner and manager business outcomes TAMPA, Fla., April 8, 2025 /PRNewswire/ -- Funnel, the proven AI-infused multifamily CRM, today ...

Retailers’ efforts to refine operational strategies through data-driven insights amid rising supply chain, labor and ...