Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many patients might initiate contact with the health system by speaking not with ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...