A federal judge has ruled that Citibank isn't entitled to the return of $500 million it sent to various creditors last August. Kludgey software and a poorly designed user interface contributed to ...

Bad user interface design just cost Citi $500M. Three employees using poorly designed software accidentally sent $900 million to one of its client’s creditors instead of $7.8 million ...

When the new Citibank branch on 64th Street and Third Avenue in Manhattan opened in April 2023 after nine months of renovations, a key element was conspicuously absent: the teller window.

(Reuters) - Citigroup Inc's consumer banking unit said it would set up a unit, Citi FinTech, for designing a "radically simple, connected mobile banking solution." Stephen Bird, chief executive of ...

What exactly is service design? As Ré Dubhthaigh from Citi’s Innovation Lab explains, it’s nothing short of improving the systems that make up our world. “I studied graphic design at DIT ...