Empower AI CTO Jennifer Sample explores the new potential opened up by AI for IT service management, as well as its ...

Preparing for the ITIL 4 Foundation exam requires dedication, proper study materials, and smart strategies. Incorporating ...

Hundreds of CIOs gathered in Ottawa to confront trust, pressure and complexity, and to share what real leadership looks like ...

Yes, as long as they are used for preparation and not during the exam.

Calitii, a global technology company, has secured an agreement with BridgeBio, a biopharmaceutical company, to implement ...

An all-in-one enterprise service management platform with strong automation. But it comes with a steep learning curve and ...

ManageEngine has published its latest piece of research, The advent of AI agents in ITSM: Perception and future impact (registration required). Of the 300 ...

ServiceNow ITSM has a wide range of features grouped into modules that follow ITIL standards. It includes incident management, problem management, change management, and asset management.

14 Key ITSM Practices Certified With ITIL Alignment This certification marks ServiceDesk Plus’ ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident ...

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

“Our ITSM is our entry point to our entire IT ... early in the process to gain support and feedback Establish clear change management strategies to ease the transition Demonstrate quick wins ...

For instance, by incorporating ITSM into agile frameworks, organisations can improve incident response and change management, enabling faster delivery of services. Similarly, the adoption of AI ...