Empower AI CTO Jennifer Sample explores the new potential opened up by AI for IT service management, as well as its ...

ITSM offers various frameworks for businesses to create management standards around IT services and customer service practices. It encompasses quality management, software engineering, change ...

Digital transformation relies on the strategic use of technology to improve processes, service delivery and efficiency. This ...

We recently published a list of Jim Cramer Had These 21 Stocks on His Radar. In this article, we are going to take a look at ...

Preparing for the ITIL 4 Foundation exam requires dedication, proper study materials, and smart strategies. Incorporating ...

Yes, as long as they are used for preparation and not during the exam.

Workload fatigue is real—and not just for end-users. IT teams are often caught in a loop of repetitive tasks, clunky system ...

Change management is a combination of concepts and strategies for the effective planning and implementation of change. The basic change management process includes establishing a need for change ...

CIO at Clackamas Community College and keynote speaker—empowers leaders to drive digital change with clarity and trust. Let’s ...

NEMT providers must adapt to the emerging "new normal," leveraging technology, navigating policy shifts and enhancing ...

Since signing a partnership agreement with IFS in 1997, NEC has been offering IFS supply chain management services, such as ...