ServiceNow ITSM has a wide range of features grouped into modules that follow ITIL standards. It includes incident management, problem management, change management, and asset management.

Empower AI CTO Jennifer Sample explores the new potential opened up by AI for IT service management, as well as its ...

An ideal ITSM solution should include comprehensive change management functionality, enabling you to plan, track, and control changes across your IT infrastructure. This feature should provide a ...

An all-in-one enterprise service management platform with strong automation. But it comes with a steep learning curve and ...

For example, ClickUp offers an ITSM template with features to help IT teams with incident management, problem management, change management, simple asset management and even knowledge management.

On the ITSM side of the table ... Getting a variety of opinions drives buy-in, which you'll desperately need for change management to be effective. Lastly, communication is king.

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

“Our ITSM is our entry point to our entire IT ... early in the process to gain support and feedback Establish clear change management strategies to ease the transition Demonstrate quick wins ...

For decades, IT Service Management (ITSM) was often synonymous with manual processes and ... which are able to automate everything from incident resolution to change management, to improve the quality ...