Experts say our discontent also may be linked in part to a handful of companies that have raised the customer service bar so high that we've come to expect a similar level of care from everyone we ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Michael Nagle/Bloomberg News Coinbase Global said Thursday that it has refused to pay a $20 million ransom demand from cybercriminals who bribed the company’s overseas customer support agents to ...

In all these cases, the problem isn't with the app or the bank, but with the mobile number itself—flagged ... it's maybe wise to ask your bank's customer care or your UPI app's helpdesk.

Coinbase Global Inc.’s stock fell Thursday after it said it’s working with law enforcement to track down an unknown “threat actor” that paid its contractors working in support roles for ...

To alleviate some of the stress, NJ Transit is also providing a team of customer care workers to help people navigate at Newark Penn Station amid the major disruption in travel. They are wearing ...

Coinbase expects to pay $180 million to $400 million relating to remediation costs and voluntary customer reimbursements ... address, phone number, masked social security number, masked bank ...

Sadly, many systems today aren’t designed to reward care—they’re designed to try and avoid customer complaints. But I've found that when you prioritize satisfaction over speed and nuance ...

Visit the website of the credit bureau or call their customer care. · Provide your PAN, Aadhaar, date of birth, and registered mobile number. · Verify your ...

Coinbase, a cryptocurrency exchange with over 100 million customers, has disclosed that cybercriminals working with rogue support agents stole customer data and demanded a $20 million ransom not ...

Surveillance footage confirmed that Rasbach was at the restaurant on that date. The customer said she was halfway through her to-go bowl of spring mix, grilled salmon and beef bulgogi and toppings ...

Nova Scotia Power confirms it suffered a data breach after threat actors stole sensitive customer data in a cybersecurity incident discovered last month. Nova Scotia Power, a subsidiary of Emera ...