After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

Through the years, there have been many different notions about what business process reengineering (BPR) is and its success as a process improvement approach. In the early 1990s, Michael Hammer and ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

At the end of the day,” says John Tomblin, president and co-founder of Data Titan, “we must remember technology is built for ...

Founders can successfully build a business in a saturated, highly competitive market. They just need the right strategies to stand out.

It’s common business knowledge that it’s cheaper to retain a current customer than it is to attract a new one. Acquiring new customers costs five to 10 times more than selling to a current customer ...

We list the best CRM for small business, to make it simple and easy to set up and manage a contact platform for customers, staff, and suppliers. Customer Relationship Management (CRM) software’s ...

WEST READING, Pa.--(BUSINESS WIRE)--Customers Bank, the over $22 billion asset subsidiary of Customers Bancorp (NYSE: CUBI), released its first annual Net Promoter Score, placing the Bank among ...