Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

So, I used to work in a customer service call center for a bank. It’s a fairly large bank with thousands of locations along ...

Looking for the best small business website design? Discover expert tips, templates, and tools to create a professional, high ...

In Stories That Stick, Kindra Hall emphasizes the power of storytelling to connect with emotions and reinforce a company’s ...

An Ashley Furniture in Medina, Ohio, is dealing with a protective Canadian goose. The wild male bird keeps harasses customers and pecking at the store's glass windows.

At the end of the day,” says John Tomblin, president and co-founder of Data Titan, “we must remember technology is built for ...

It’s common business knowledge that it’s cheaper to retain a current customer than it is to attract a new one. Acquiring new customers costs five to 10 times more than selling to a current customer ...

Businesses today must fulfill increased demands for prompt and safe customer service. Greetings to AI-driven WhatsApp, a ...

Carnival’s score for customer satisfaction increased more from a year earlier than that of any other company in the latest Management Top 250. Paychex PAYX-0.68%decrease; red down pointing ...

We list the best CRM for small business, to make it simple and easy to set up and manage a contact platform for customers, staff, and suppliers. Customer Relationship Management (CRM) software’s ...