In a fragmented media environment where trust is fragile and attention spans are short, integrated communication strategies ...

In this environment, it can seem almost impossible for a brand or organization to make headway on an issue that touches on ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Unlike B2C, which thrives on broad engagement, B2B communities should focus on thought leadership, peer networking and ...

Discover the key macro and micro trends shaping brand advocacy from purpose-driven marketing to community engagement. This punchy keynote will explore how and why consumers should be moved from ...

Therefore, for B2B businesses, developing a strong advocacy system on social media could be a powerful way to build brand and drive sales. So which of your social media connections are potential ...

One of the most efficient and cost-effective ways for companies to build their brands and drive revenue growth is employee advocacy on social media. We see time and time again that people are more ...

Corporate influencers are a hot topic on LinkedIn, where the divide is clear: Some professionals embrace employee advocacy as ...