The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

"Unshittification" is not always the result of "innovation"—sometimes it's just about treating people decently. Responding to ...

President Donald Trump’s nominee to lead the Social Security Administration told senators that he would swiftly improve the ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

Mumbai: The Reserve Bank of India (RBI) will push for wider financial inclusion and enhancing customer service and protection, governor Sanjay Malhotra said on Tuesday. “We shall strive to ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Braun says the software has come a long way since 2004 and it’s “time for the BMV to take advantage of these advances to better serve Hoosiers ... its digital and technological systems. “Customer ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill ...