Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

"Unshittification" is not always the result of "innovation"—sometimes it's just about treating people decently. Responding to ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Executive Order 25-41 establishes a five-year plan to implement digital and technological advancements at the Bureau of Motor ...

Ashok Chandra, new MD and CEO of Punjab National Bank, emphasizes customer service, retail lending, and selective corporate ...

Mumbai: The Reserve Bank of India (RBI) will push for wider financial inclusion and enhancing customer service and protection, governor Sanjay Malhotra said on Tuesday. “We shall strive to ...

Ethical efficiency ensures that businesses optimize performance while upholding transparency, fairness and corporate social ...

What are AI agents? Unlike traditional technologies, these agents combine natural language processing, machine learning and ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Artificial intelligence (AI) is starting to play a real role in how Yorkshire’s fastest-growing companies operate.

Braun says the software has come a long way since 2004 and it’s “time for the BMV to take advantage of these advances to better serve Hoosiers ... its digital and technological systems. “Customer ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been the top business driver for the ...