With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

According to Salesforce, the use of AI internally has allowed it to hire fewer engineering and customer service roles.

It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

Artificial intelligence (AI) is already permeating many industries, transforming customer service, data analysis, financial ...

Compare TaxAct vs TurboTax to see which tax software fits your business best. I compare pricing, audit support, ...

The home improvement retailers reported customer service improvements and easier information gathering as access to the ...

While customers often believe they're being courteous at the fast-food counter, some common "polite" gestures actually create ...