With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

According to Salesforce, the use of AI internally has allowed it to hire fewer engineering and customer service roles.

It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

Compare TaxAct vs TurboTax to see which tax software fits your business best. I compare pricing, audit support, ...

Sorensen Roofing and Restoration has revealed its new website at This site refresh is designed to improve user experience ...

CVS has announced it will close 270 stores across the US in 2025 as part of an ongoing strategy to reduce store density and ...

While customers often believe they're being courteous at the fast-food counter, some common "polite" gestures actually create ...

The scammers tempt shoppers with advertisements for sales offering 80-90% off products at Joann, then take them to a fake ...

Keep reading to find out which companies we found had top-tier service at a competitive price, including several new honorees ...