With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

This involves six questions or steps for a business to take to create an experience where customers want to do business with ...

Shah used the software to improve his in-house customer service chatbot Lina, training it largely on his company’s help center content. In December 2022, he let the ChatGPT-powered bot field ...

In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

Oh, the lengths some people will go to get better customer service — such as recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight ...

So what can you do to get better customer service? Travelers and travel experts say you have to double down on proven strategies such as persistence, politeness and patience. But amid the pandemic ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

the new contract will improve the customer experience online and dealing with the customer centers, said Tom Feeney, a Turnpike Authority spokesperson. “The number of customer service ...

Researchers from Dicle University in Turkey revealed in a recent study that airline passengers believe they receive better customer service from attractive flight attendants. “Flight attendants ...