Apple entered the Twitterverse Thursday morning by launching an account dedicated to providing customer support. The @AppleSupport Twitter account is meant to give customers quick, real-time ...

Depending on your problem, the website will offer to let you have a text chat with customer service ... there 24/7 Apple support? Thankfully, you can get help from Apple Support 24 hours a day ...

Twitter today announced the results of its first ever #Awards initiative, naming Apple as the ... The average online customer service response time is a long, grueling 17 hours.