The agent allegedly blamed ... She also reached out to the American Airlines’ Director of Customer Relations, Vice President of Reservations and Service Recovery and the CEO of American Airlines ...

Flight attendants complain after American Airlines reinstated a passenger's favourite in-flight offering. Why?

Things are about to get a lot ‘suite’er for passengers aboard some international American Airlines flights. This summer, the airline is debuting its Flagship Suite seats aboard its newest ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

A Florida federal court granted summary judgment to American Airlines Inc. on the claims of a female customer service agent that she faced a hostile work environment due to sexual harassment from a co ...

A woman has filed a lawsuit against American Airlines following ... to the airline's Director of Customer Relations, Vice President of Reservations and Service Recovery and the CEO.

Katy Perry had been scheduled to bring her “The Lifetimes Tour” to the American Airlines Center ... Thunder. A customer service agent for Live Nation, which is producing Perry’s tour ...

According to J.D. Power’s North American airlines customer satisfaction ... hospitality, retail and customer service said in a statement. “But it’s clear that market dynamics are changing ...