This week’s extraordinary events-especially those in Boston and in Texas–seem to cry for pause in normal activities. It’s hard to concentrate on topic-based writing or CMS trends when carnage is ...

Happy April everyone… we love April because we get to do our April Fools’ Day edition, celebrate our anniversary as owners, and start ramping up for the spring explosion of activity. It’s a technical ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

I was browsing through a long list of contract opportunities for technical writers on the Internet, when I spotted one from a manufacturing company looking for a documentation specialist. It stated ...

This chapter from Steve Hudson’s Work in Progress on Advance Word Usage covers topics such as when to use (and when not to use) master documents, as well as “The Ten Heretical Rules of Masters,” which ...

Sooo, how ya feeling about 2020? A new decade and year are fresh in the Gregorian calendar so it’s time to do a temperature check to see how you’re feeling for 2020. It doesn’t matter if your vote is ...

I once received a long writing sample from a technical communication applicant who had written about a complex medical device. The sample demonstrated all the marks of quality: clean and consistent ...

Editor’s Note: The following piece, by M. Katherine Brown, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Mention team ...

Mark Baker describes structured writing in the media domain, one of the three domains of content structure, to help content pros master structured writing.

First off, web analytics enables technical writers to see how users access your intranet, support web sites, and even help systems that are hosted on a web server. Some writers that I’ve talked to ...

Nobody’s ever accused me of being a brilliant public speaker, but people generally seem to like and remember my presentations and generally rate me as a confident, welcoming, and effective speaker.