If Instacart declines the appeal, "your account stays ... But on Saturday, the company canceled an order he placed at a local supermarket. A follow-up email explained that Instacart had put ...

so the roughly $300 Costco order showed up at his old doorstep. As he tried to work out a solution with Instacart, the service imposed its own: It deactivated Ladd's account, citing "some ...