Composable commerce's modular approach allows companies to integrate various independent technologies best suited to their unique needs. Unlike headless architecture, it does not require much back-end ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major commerce systems while preparing for future support across social media ...

CallMiner’s AI feedback tool automates insight generation from calls, surveys, and reviews—helping brands improve ...

AI tools powered by high-quality data are transforming CRM into a revenue-driving engine. When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant ...

Amid federal downsizing and cost-cutting to curb fraud and waste, U.S. businesses face new hurdles in securing government contracts. TechnoMile’s latest product, WinIt, uses AI to help contractors ...

Artificial intelligence is the new linchpin driving innovation that enhances customer relationship management and e-commerce. Once a concept for science fiction, AI is now a reality transforming sales ...

A new CRM tool enhances lead management and accelerates response times to increase conversion rates. CallRail released its latest expansion of AI-powered features to its lead intelligence platform on ...

We all use them. They’re the default system for listing and tracking things. And no one (except, maybe for that one weird guy in finance) really likes them. I’m talking about spreadsheets. Whether ...

B2B customer support firm TeamSupport on Tuesday announced the addition of sentiment analysis technology, powered by IBM’s Watson, to its customer relationship platform. The new tech provides ...

As secondhand fashion gains more traction among consumers, digital resale platforms have emerged in full force. Platforms like Depop, Farfetch, Poshmark, and The RealReal are not only posting record ...

Salesforce’s Tableau held its user conference in Las Vegas this week, where it made several announcements designed to improve performance and usability. It also announced a ChatGPT version, Tableau ...