With less than 20% market share in the combined ITSM, ITOM, ITAM, and CSM markets—valued at over $70 billion—ServiceNow is poised for continued share gains and revenue growth, with current ...

Through the company’s Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with customer support needs and other IT service management (ITSM ...

The employee who'd written it had left and so we looked at ServiceNow," said Sprague, describing how Netflix's growth meant it needed to alter how it did ITSM. Pollack explained why Netflix ...

A notable success story is Wipro, which improved its IT asset management by consolidating five legacy systems into a single platform with ServiceNow ... Management (ITSM). This highlights how ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...

SysAid is a competitor in the IT service management market to platforms such as ServiceNow, Ivanti Neurons for ITSM and Atlassian’s Jira. The company focuses on the midmarket, according to Gartner.