However, perhaps more interestingly, ServiceNow doesn’t see these (what it calls ‘general purpose AI tools’) as fundamental to its future success of the platform. They’re useful, to some extent, it ...

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day.

What’s interesting here is that all these capabilities are being driven by ServiceNow’s own domain-specific LLMs, designed to get the most out of the knowledge hosted on the platform while ...

Its CPQ functionality gives AI agents the domain expertise needed to navigate complex product configuration and pricing decisions. When these agents work alongside other agents, through ServiceNow's ...

Chris Bedi is ServiceNow's chief digital-information officer. "We know we're early innings, especially with gen AI, but we are pushing on it hard." Bedi's insights are part of Business Insider's ...

The AI Agent Fabric also allows ServiceNow’s thousands of AI agents to work side by side with third-party agents as part of a coordinated system. Customers can create their own domain-specific ...