Some customers of Instacart, DoorDash, and other delivery services have had their accounts randomly deactivated. Like the gig workers who power the apps, customers often have trouble getting their ...

I asked Instacart workers two basic questions: What do they wish Instacart customers or potential ones knew about their jobs? And how can customers get good service and be considerate? Much of ...

She aggressively expanded Instacart’s advertising business, begun in 2019, which allows food brands to pay for better placement in the company’s app. Brands had questioned whether the ads were ...