The city of Albany is struggling to fix a critical problem CBS6 has been reporting on for years. A shortage of 911 ...

It means we need more responders, more experienced operators and support for the trauma of the people supporting New York in traumatic moments,” Williams said. Also, 911 dispatchers and ...

An EMS lieutenant dedicated his life to saving New Yorkers. But when he needed help during a medical emergency last month, critics say, first responders left him behind.

An FDNY dispatcher calmly guided a rescue crew to a remote wooded area on Staten Island where a teen had gotten stuck ...

Justin Blaxton, 34, of Loxahatchee, made multiple threats against the president on Feb. 26 while repeatedly calling 911 in Palm Beach ... f–king missiles” at New York City in a series of ...