Big-and-bulky last-mile delivery add-ons can leave a lasting impression. Anyone who has been involved in the process of ...

Lifelong, loyal customers can be a godsend for a business. However, to get and keep these customers over the long term, the company will need to put in some work. Meaningful relationships are what ...

Customer loyalty in the travel industry is not what it used to be. With increased transparency on comparative prices and easier access to booking tools, travelers are increasingly loyal to those ...

I'm a customer ... customer loyalty. Customers, so this story goes, have become more prone to switching between companies and brands than they’ve ever been before. But what’s the real story?

With so many options available from all over the world, how can any entrepreneur command customer loyalty and keep the same people coming back over and over again? The good news is that there’s ...

Customers feel more rewarded by a store and “feel like they were treated more valuably” when using regular checkout because it involves less effort and cashiers handle the scanning, bagging ...

Now, research finds another problem with self-checkout: fading customer loyalty. A newly-released study by researchers at Drexel University published in the Journal of Business Research found that ...