Alan McLaughlin, service management solution lead for Hewlett-Packard (HP) Asia-Pacific and Japan, told ZDNet Asia that HP has received strong regional interest in ITIL v3 training courses since ...

ITIL certification is near the top of almost every list of must-have IT certifications, and for good reason. As an IT management framework, ITIL can help businesses manage risk, strengthen ...

FAA began the certification process in 2006 after the release of ISO 20000, which George says specifically targets IT environments such as data centers. Next up? The FAA data center will begin ...

Morningstar brands and products Company Portfolio ...

ServiceDesk Plus is one of only five ITSM solutions in the market to earn PinkVERIFY ITIL 4 certification. This certification reaffirms ServiceDesk Plus' compatibility with ITIL 4 and ability to ...

ITIL V3 also introduced the concept of the service life cycle, which is described in the sixth ITIL publication. Published by the International Organisation for Standardisation (ISO) and the ...