See these situations as opportunities for education, development, and closer ties with future loyal clients. The best way to handle difficult customers is to remain calm, listen attentively to ...

Handling these situations gracefully is key. Learning how to deal with difficult customers and being prepared to handle scenarios is essential for maintaining customer satisfaction and upholding ...

Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback." Harvard Business School Case 416-032, December 2015.