Who are the consumers of the product or service being sold? Is someone acting as your coach or adviser in the journey? Can you identify influencers or detractors? So, how does a business start with ...

we can pinpoint gaps in service, identify key opportunities for improvement, and optimize the total customer experience. It's not just a generalized idea of your audience, either. Proper customer ...

Q-nomy Inc., a leading global provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Q-Flow® Online Booking Journey version 2.0 and Virtual ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, ...

Watch the full webinar ‘Customer journey mapping – how to improve efficiency without compromising residents’ unique needs’ and earn CPD minutes.