To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

The Social Security Administration (SSA) has struggled with customer service for years. Declining staffing and funding have ...

While we’re encouraged that SSA is listening to concerns about customer service, we’re not going to take potential improvements for granted. The incoming Social Security Administrator needs to focus ...

AARP New York members urged Congress to improve the administrative process so that people can easily be connected with benefits that often sustain their lifestyles.

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

While we’re encouraged that SSA is listening to concerns about customer service, we’re not going to take potential improvements for granted. The incoming Social Security Commissioner needs to ...

While we’re encouraged that SSA is listening to concerns about customer service, we’re not going to take potential improvements for granted. The incoming Social Security Administrator needs to ...

dealing with long wait times on the phone and in Social Security offices, getting busy signals on the phone, or sometimes simply being unable to reach anyone for their customer service needs.