DALLAS — Customer ... and mechanics at American and US Airways have long been represented by unions, making American's service agents a notable exception, until now. The National Mediation ...

American Airlines announced ... to reorganize and improve its customer service team, according to the airline. "Today, we announced updates to our contact center organization that will help ...

In the aftermath of those layoffs, American Airlines created a customer success team that it aimed to hire 135 workers for. Through this, the airline intended to resolve issues at first contact ...

address potential customer service failures and facilitate correction of cabin appearance, catering and other issues," the memo read. American Airlines is bucking the trend by moving away from ...

HOUSTON, Dec. 12, 2023 (GLOBE NEWSWIRE) -- American National ... and customer loyalty. Additionally, six sub-dimensions were also taken into consideration: Advice, Customer Service, Price ...

In a conversation with employees reported by View From The Wing’s Gary Leff, an American pilot told Parker that there seems to be a reluctance to offer customer service to passengers ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...