Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

The off-price retailer’s store standards are improving, and it is offering faster delivery for digital orders — efforts it ...

Customer satisfaction with banking and credit card digital platforms is at an all-time high, but apps and websites are ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

For years, customer experience teams have relied on the same metrics to gauge success—NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) fill dashboards and ...

American Express ranks #1 for credit card mobile app satisfaction in Canada for the third year, topping J.D. Power’s 2025 ...

With an industry-leading score of 83, Regions Bank outperformed all traditional banks in the latest American Customer ...

Independent Health was ranked the second-highest health plan for member satisfaction in the New York region in J.D. Power's ...

Advantest has once again received top ratings in the 2025 TechInsights Customer Satisfaction Survey, capturing the No. 1 spot ...

A Cumbrian car dealership has been named the top Honda dealer in the UK for customer excellence. Stan Palmer Honda in Cockermouth received the title as part of the 2024 Yūshū Award for Customer ...

Air Canada and WestJet are showing signs of improving customer satisfaction, yet continue to rank near the bottom of the list ...