A new ACSI study shows US phone satisfaction is down sharply, with AI features failing to make up for battery and reliability ...

Chick-fil-A once again outpaced every other restaurant brand in this year’s American Customer Satisfaction Index, released today. The perennial favorite for nine years running scored an 85 on ...

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

ACSI noted that as gross domestic product (GDP) contracted and consumer sentiment declined in the first quarter, overall U.S.

However, the survey announcement was quick to note that changes in the industry ... JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

The American Customer Satisfaction Index (ACSI), an annual ... stores bucked the trend and remained steady. In fact, ACSI notes that supermarkets saw a remarkable 4% increase in satisfaction ...

Satisfaction with U.S. airlines fell 4% year-over-year after the industry scored a record high in 2024, sliding from 77 to 73 out of 100, according to an American Customer Satisfaction Index travel ...

American Customer Satisfaction ETF earns an Average Process ... to deliver positive alpha relative to the category median. Note: The People Pillar rating is indirectly assigned by an analyst.

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

According to J.D. Power’s North American airlines customer satisfaction survey for 2025, passenger satisfaction is actually up a few points over 2024. However, the survey announcement was quick to ...