retail organizations must bring customer engagement to the forefront in order to achieve their overall business objectives. The survey report also will dig deeper into customer engagement strategies, ...

Moreover, 64% of surveyed B2B marketers say they use social media to engage customers, but far fewer report effectively mining those conversations for insight into customer opinions. Below, other ...

The 12th annual report outlines data ... build long lasting customer relationships and ultimately boost sales.” The Global Customer Engagement survey included more than 7,000 participants ...

VRNT), The Customer Engagement Company ™. The Verint Experience Index ™ report is based on a benchmark survey of consumer satisfaction with leading retailers and includes CSAT and NPS rankings.

Once fodder for sci-fi novels, artificial intelligence (AI) is now a key ingredient in customer engagement. In fact, according to a Pegasystems survey on customer engagement, 100% of top ...