Bonus Rule: No business plan survives first customer contact. There’s only one reason for a business plan: Some investor who went to business school doesn’t know any better and wants to see one.

Examples of an Employee Development Plan. ... For example, a customer service representative is given a three-minute target to resolve each customer issue.

The traditional business plan, however, has many pitfalls, especially for new entrepreneurs since so little is known about their potential idea, the market opportunity, and their specific customer ...

KPIs help you and your customer stay aligned on the bigger picture—what “success” means in the context of your partnership.

PLEASANT PRAIRIE, Wis.--(BUSINESS WIRE)--Good Foods, a leader in better-for-you dips and guacamole, has hired a cohort of six CPG industry veterans to catapult the brand into its next phase of growth.

The Connecticut Department of Transportation (CTDOT) today launched a new initiative to develop a Customer Experience (CX) Action Plan for public transportation customers throughout the state.

Technology companies, at the forefront of such efforts, are paving the way for collaboration that connects AI development to the customer. “For us, leadership in AI initiatives is shared by ...