In fact, it is great — as a starting point. Engagement should be a holy grail for a commerce business in any channel, but creating engagement isn't about creating "personalized" communications.

In fact, creating a customer-focused innovation culture requires people who are continuously challenging the status quo — and perhaps especially with their customers.

View all Implement and Lead an Action Tracker As your meeting likely uncovered an abundance of customer insights, ideas and desires, you will want to review and prioritize these with your internal ...

We could set an agenda and goals for the meeting, with the customer–before it ever happens. We would make sure we had the right people and data from our side.

3. Keep the Experience Consistent Across Channels Consistency is key when it comes to creating an omnichannel experience. Regardless of the channel through which a customer interacts with your ...

Meeting Rapidly Changing Customer Needs During A Crisis Three companies innovating to better serve their customers and communities BY INC-CUSTOM-STUDIO Nov 18, 2020 Getty Images ...

Successfully meeting customer expectations requires an approach that goes beyond merely producing digital content, but rather designing solutions that genuinely address public needs.

Artificial Intelligence We’re One Step Closer to AI Handling Zoom Meetings for Us OpenAI's artificial intelligence is coming to Zoom in April to improve employees' organizational skills.