Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

It requires time and resources, but it’s worth it. We’ve been fortunate that we really haven’t run into very difficult customers because of how keen we are selecting them up front.

Handling these situations gracefully is key. Learning how to deal with difficult customers and being prepared to handle scenarios is essential for maintaining customer satisfaction and upholding ...

This man working at a computer store encountered a customer who brought in a “defective” mouse. He examined the product and ...

You have a great product or service, and you do your best to create an exceptional customer experience. Despite your efforts, though, you encounter difficult customers with more frequency than you'd ...

Your time might be better spent deepening a relationship with one of your best customers, rather than running yourself ragged trying to keep that challenging customer happy. 2. Is there something ...

Rather than take a retail or wholesale loss, put it in your rental fleet as a cheaper transportation alternative, and let your own customer’s usage payments write it down until you own it at the ...