IVR call flow basics. IVR is a standard feature for business phone services and call center software.It provides a simple way to accept calls and encourage callers to exhaust their self-service ...

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need ...

Pindrop, the pioneer in voice-fraud prevention and authentication, today launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call center fraud detection to ...

NWC: IVR allows customers to access water pumping schedule, file complaints, request water tanks and report damage; The National Water Company has launched a new IVR service for its unified call ...