Complaints against U.S. airlines soared to a record high in 2024 as carriers struggle with flight cancellations and delays, ...

Southwest Airlines became the latest US carrier ... has created the biggest uncertainty for the industry since the COVID-19 pandemic. With little clarity on how consumers will behave in the ...

The U.S. Department of Justice dropped a lawsuit against Southwest Airlines, originally filed by the Biden administration for allegedly operating chronically delayed flights. The Department of ...

Pandemic impact Prior to 2020, when the COVID-19 pandemic erupted in the U.S ... rate of complaints per 100,000 passengers: Frontier Airlines, which had the worst cancellation record, worst ...