With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

A big chunk of the poll hinged on whether AI is better used as a wholesale replacement for human customer service reps, or as a tool to help those reps do their jobs better. Most respondents–77 ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

the new contract will improve the customer experience online and dealing with the customer centers, said Tom Feeney, a Turnpike Authority spokesperson. “The number of customer service ...

Researchers from Dicle University in Turkey revealed in a recent study that airline passengers believe they receive better customer service from attractive flight attendants. “Flight attendants ...