The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Join Dr. Michael Hinojosa, a distinguished leader with over 27 years of superintendent experience in districts including Dallas ISD (TX) and Cobb County (GA) as he shares insights on bringing bold ...

RBI will endeavour to optimize its regulatory frameworks by balancing the interests of financial stability and efficiency, ...

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Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

The city of Rexburg is looking to better serve its community by investing in its employees. All week, city employees are ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...