AI isn't just changing a few elements of banking, but it's revolutionising it entirely. The future of banking will be ...

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...

RBI Governor Sanjay Malhotra asked banks to avoid calling customers repeatedly for ‘know your customer’ (KYC) documents.

Reserve Bank of India Governor Sanjay Malhotra has a good reason to worry about the quality of customer service at Indian ...

In order to guarantee the smooth functioning of their accounts, Punjab National Bank (PNB), the top public sector bank in the ...

The banking industry in 2025 is undergoing rapid transformation, driven by digitalization, artificial intelligence, ...

As many as 63% of families surveyed cannot access one or more of their bank accounts online because of know-your-customer ...

Malhotra rued that most banks and NBFCs have not enabled their branches or offices to access information from the central ...

The assisted banking sector, which bridges traditional financial services with innovative technology, is at the forefront of expanding banking services to the last mile. However, it is also grappling ...

State-run banks are planning to establish a common video KYC hub to integrate their processes with the central KYC registry ...

Sanjay Malhotra urged banks to improve complaint redressal and said that misclassifying complaints was a gross regulatory ...