American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline. "Today, we announced ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

American Airlines has been on a years-long quest to reduce staffing. They reduced the number of agents at each gate, so that domestic flights that are no more than 80% full now get a single employee.

American Airlines just announced an upcoming organizational shift, aimed at refining its customer service approach, which will result in the layoff of hundreds of employees. On Monday, the major U.S.

Follow the automated prompts or press the appropriate IVR key to speak with live human agents at directly At American airlines Customer service. Once connected, explain your intention and query to ...

You might go see an airline agent if your flight is delayed ... things really get a bit hectic,” said Gina Ricci, an American Airlines customer service coordinator at John F.

American Airlines says they're eliminating the positions of more than 320 workers in North Texas as part of a reconfiguration of its customer service team. The reorganization, the Fort Worth-based ...

The passenger experience at American Airlines is becoming more seamless before ... and choose seats on flights, chatting with customer service agents, rebooking flights during disruptions, checking ...

In the lawsuit, the airline says Skiplagged has never had the authority to issue American Airlines tickets – only an authorized American Airlines agent can. Skiplagged works by using a loophole ...

Several social media users reacted to a claim that American Airlines is cutting airport customer service hours. However, the airline has not made any statement confirming the same. Travel Expert ...

Between customer service and the resolution department ... And if you got a double charge, then your agent — with American Airlines' help — should have fixed it. You shouldn't have needed ...