When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...