By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

The Charlotte-Mecklenburg Police Department was honored as the 2025 "Organization of the Year" for its innovative "CMPD ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Customer service can make or break an experience – but who really has the worst? In this video, I share some of the most ...